REBBUTALS
REBBUTALS
Being sharp as a tak is all about being ready for any and all questions the client will have about your product. This list contains a pretty complete detail of the major questions clients will have while you are on the phone. As opposed to the script, it is difficult to look through the list in order to read the answers; for this reason, you will eventually start recalling them off the top of your head.
"The secret to success is to be ready for anything."
"How did you get my number?""
Based on your past travel history and because you are a frequent traveler.
"Why are you calling me?""
I am calling you regarding a very special invitation for you to have a wonderful experience in Puerto Vallarta, Cancun or Cabo, have you been to these destinations before?
"Remove me from the list!""
Sure I can go ahead and do that, but I’d like to know, what would be the reason? Because once you are removed from our plataform you won’t be eligible for this promotion anymore, are you sure you want us to remove you?
"I don't like to do business over the phone.""
I understand that since you have never booked a vacation over the phone you have some trust issues, however I have plenty of ways to show you and prove that we are completely legal, for example you can call the resorts directly and you can ask then about Save To Travel they will be able to transfer you directly to me.
"Mexico is dangerous""
Being honest with you, I have been living in Puerto Vallarta for _ years and there is no crime here. Just like anywhere else, there are place that you go to and place you want to avoid. Our destination are considered within the top safest cities in the world and in 2017 Mexico received more than 39 million tourists and is currently the 8th most visited country in the world. That is because Mexico is family friendly, fun and relaxing.
"Why is the package so affordable?""
The reason why it’s so affordable is because 2nd day of your arrival we are going to invire you to attend a 90 minutes resort preview of our host resort, where we’ll show you the benefits of becoming a member of our private residents club.
"I'm not interested!""
I understand you are not interested right now, but maybe after I give you the details you can tell me if this is not for you or if it is.
"I have to talk to my wife/husband, can I call you back?""
Sure you can do that, but let me ask you, do you think tath he/she would be mad if you surprise him/her with an incredible gift such as this?
"How can I know you are not a scam?""
There are several ways of knowing that we are a legitimate business; First, you can call our resort directly and be asked for my company, Saven’Vacations they will not only tell you that we work closely with them, but also you they will be able to transfer you to me directly. Second, you can look up my company in the better business Bureau. Third, you can check our website with Scamadviser.com. And last, you can call you bank’s customer service number on the back of your credit card and ask for my merchant account (Garza Blanca Netcenter), they will be able to assure you we are not linked to any type of fraud.
"What is the name of your company?""
Save To Travel, we are the main brokers for Garza Blanca as well as Villa del Palmar.
"Is this Timeshare?""
I’m not selling any timeshare directly, however this promotion involves a 90 minute resort preview on the 2nd day of your vacation.
"I have another vacation already booked.""
Don’t worry you can extend this for up to 12 months and you don’t have to decide any date, you can use this any time within the next year.
"I need to think about it, Can I call you back?""
Yes you can, however since this promotion is for a limited time, I do think it will be better if we make this reservation right now in order for you to take advantage of an 80% price discount.
"It's too expensive.""
Well sir/ma’am this is the regular price for the promotion, however since you ar a VIP customer with us I’d like to be able to earn your business today. Please hold.
If I were able to do something in regards to the price, would you be able to purchase it today?
"I got a deal for $199 last year.""
That sounds like a really good deal!Remember prices go up every year. I can´t offer you something for $199, those are last year’s prices, but let me check if I can do something that will interest you, Please hold.
"How much are the resort fees?""
The resort fees they are only $29.95USD per night per room not per person, however you pay this later on when you book your dates.
"What is the name of the resort?""
You will have several resort options in each destination, all of them are either 5 or 4 star ocean-front resorts, but since they are upon availability i would like to know if you have any dates in mind for your next vacation.
"I have already been to all your destinations; I want to go somewhere else.""
Well, at the moment we only manage these destinations however, you can try a different resort, we have several of them for you to choose from.
"I don't want to go to the presentation.""
In this case, the only way we are able to offset the cost of this promotion is by attending the presentation, remember all we ask for is 90 minutes of your time.
"Do I have to pay in full today?""
In this case, the only way we are able to offset the cost of this promotion is by attending the presentation, remember all we ask for is 90 minutes of your time.
"Does it include fligths?""
Our promotions do not include the Airfare, in exchange, we give you up to 12 months to use this certificate, even if you have an inconvenience prior to your vacations, you can give us a call back and we can reschedule your dates with no additional charge, would 12 months be enough for you?
